Getting Technical Support

Freefly prides itself in providing the best technical support in the industry. You can send us a message any time, and our staff will get back to you as soon as possible.

Our office hours are Mon-Fri, 8am - 4pm PST.

How to get in touch

1. Use our contact page (preferred)
2. Send an email directly to [e-mail]
3. While you wait for a response, try using the AI search below for a quick answer to your questions that can be found on this guide. Since this is an aircraft, always be sure to verify information.

AI can make mistakes. If you're not sure, just contact us directly to verify information.

Freefly is not liable for any mistakes that the AI generates for you.

Getting your issues resolved faster

When you reach out to our support team, there are a few things that are commonly going to be asked. To reduce the time it takes to get to a solution, it's best to provide as much detail as possible, including:

1. Your aircraft's serial number. For Astro, this will be found on the bottom chassis.
2. Any photos and/or videos that can clearly demonstrate the issue.
3. Flight logs, even if the issue(s) took place on the ground. How to send logs.
4. Any other relevant information, including current firmware version, pilot statements, etc.