> For the complete documentation index, see [llms.txt](https://docs.freeflysystems.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.freeflysystems.com/astro/maintenance/standard-maintenance-procedures/getting-technical-support.md).

# Getting Technical Support

Here is a guide to get your issues resolved faster:

* Reach out to support by emailing us at <support@freeflysystems.com> or via our [website](https://freeflysystems.com/contact). Texting or sending social messages will take longer.&#x20;

* Share as much detail as possible and provide Astro's serial number.&#x20;

  ![](/files/-MfEg-8Ovp3fefvmnbrJ)

* Share your flight logs from the [Auterion Suite](https://freefly.gitbook.io/astro-public/astro/pilots-operating-handbook/software/auterion-suite#sharing-flight-logs-with-support).

{% embed url="<https://www.loom.com/share/b9d3f15faddf4a4fa24f0f7a3778db73>" %}

* Include photos or videos in your contact in order to get us up to speed as quickly as possible.&#x20;
* Include pilot statement and notes of any incident or details


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# Agent Instructions
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